Hong Kong SAR, China, November 22, 2022 – The festiveholiday shopping season is already in full swing and FedEx Express(FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of theworld’s largest express transportation companies, is going all-into help shoppers and shippers spread seasonal joy at this specialtime of the year.
E-commerce continues to grow its share of retail spending.According to FedExresearch, 80% of consumers in the Asia Pacific, MiddleEast and Africa (AMEA) region have increased their e-commercespending in the last three years and over 70% think it willcontinue to grow in the next three years.[1] Thisyear, e-commerce events like Black Friday and Cyber Monday whichsignal the final countdown to Christmas, continue to make adifference to consumers. In fact, many would like even more onlineshopping festivals.[2] Tomake the most of the season, e-tailers are looking to boost theireffectiveness and are innovating their services throughpersonalized customer offers such as online “shoppertainment” andnew payment options to attract visitors and clicks. Furthermore,87% of e-merchants seek additional support from logistics providersto support these seasonal events.[3]
“In AMEA, the gifting season continues in the months leading up toChristmas through to Lunar New Year. Along with consumers’ intentto do more online shopping during the festive season,2 e-tailers,especially small and medium-sized businesses, are gearing up theirefforts to deliver the best customer experience possible to staycompetitive,” said Kawal Preet, president of the Asia Pacific,Middle East and Africa (AMEA) at FedEx Express. “As delivery is acrucial part of customer experience, we’re committed to providingbusinesses and shoppers with a wide range of easy-to-use solutionsto make holiday shipping as easy as possible.”
FedEx has flexible delivery options to give both businesses andconsumers confidence through this busy season. These include:
Competitive Delivery Speed and Greatvalue: FedEx®International Connect Plus (FICP) is aninternational e-commerce shipping service that combines competitivedelivery speed with attractive prices ensuring most shipments willbe delivered within 1 to 3 business days* within AMEA**. For thosesuper urgent last minute shipments FedExInternational Priority® Express is availableproviding delivery by 10.30am or noon for select markets inAsia‡,United States, Canada and Europe.
Convenience and control: FedEx®Delivery Manager International gives consumersoptions on where and when their residential shipments aredelivered. The service has recently been enhanced to includedelivery notifications and personalized options now available onWhatsApp†.The date and location of delivery can even be changed once theshipment is in progress so you can manage your deliveries when youare on the go.
Peace of mind: All FedEx shipments are trackable asthey pass through our network. But the ultimate assurance comeswith PictureProof of Delivery which provides customers withpeace of mind when they receive a photo confirmation that theirshipments have arrived to their door††.
Seamless Integration: FedEx is integratingits services with e-commerce marketplaces togenerate FedEx shipping labels and access features like ExpressShipping Services and International Shipping Documentation Service,without leaving the platforms. Easy-to-use, friction-freeservices like these are important timesavers fore-commerce merchants during the holidays when order books arefilling up. They also make a difference to end consumers in helpingto ensure their expectations are met.
Becoming more sustainable: FedEx is following amulti-track path to reduce carbon emissions in the delivery cyclewith a goal of achieving carbonneutral global operations by 2040. Thisincludes investing in electric vehicles for last mile deliveries,and enhancing digitalsolutions. Additionally, FedEx is implementing solutions likereusable packaging to help reduce waste in the shippingprocess.